Displays the day’s workshop appointments in real time on a television screen in the dealership waiting room.
A chime sound announces the next vehicle to be attended, and the TV screen updates to highlight the customer's name and vehicle details. Customers can see how their service appointment moves up on the board in real-time.
The Appointment Board can work in sync with DealerTablet (tablet application for vehicle check-in) and can integrate with the dealer management system (DMS) used by the dealership.
The Appointment Board (also known as a Greeter Board) can be customized with the dealer’s logo and with colors based on the brands they sell.
The #1 frustration of customers who call the dealership to book a service appointment is phone wait.
With Appoint365, your customers can request a service appointment at any time and from anywhere without having to call the dealership.
And with just a few clicks they can also reprogram or cancel an appointment, which will help minimize no-shows.
Your customers are accustomed to buying products and services from their computer or mobile device, in real time, 24 x 7, and without phone wait.
With Appoint365 your customers can book service in the same way, by visiting the dealership website from their computer, smart phone (iPhone, Android, Windows Phone, etc.), or tablet (iPad, Galaxy, etc.)
At the same time, dealership employees can use Appoint365 to book appointments made by your customers over the phone or personally at the dealership.
With Appoint365 we can WOW the client with our dealership's value-added features, and this helps improve customer care and retention, and moves our brand to a premium level."
Now the dealership website will attract new customers. Appoint365 lets customers book workshop appointments at any time, including outside business hours. You'll also stop missing service sales due to phone calls that go unanswered especially during peak business hours.
With Appoint365 you can automatically include special promotions in each e-mail and SMS reminder. Services Advisors will also be freed of administrative tasks so they can spend more time with customers and offer them additional services.
Your customers, or any dealership employee, can easily reprogram or cancel a service appointment. The customer will instantly receive an email and/or SMS text message confirming the change.
Automated reminders and alerts help ensure your customer shows up for their workshop appointment, and inform them that their vehicle is ready for pick-up.
Appoint365 centralizes the service appointments for all of your workshops, whether they are requested over the Internet, by phone, or at the dealership.
Through our Open API, Appoint365 can integrate with your auto dealer management system or the third-party software package used at the dealership.
Our Open API uses web services, the most modern technology for interchanging data in real-time between software systems.
Appoint365 can pull workshops, service advisors, technicians, brands and models from the dealer management system.
Appoint365 can push appointment, customer and vehicle information to the dealer management system. Appoint365 is careful to not create duplicate customers and vehicles in the DMS.
Appoint365 is fully configurable to work the way your dealership already works. You can configure multiple workshops, each one with its own business hours, services, prices, service advisors and technicians. You can indicate if you work with fixed or variable duration appointments (variable appointments depend on the times of services that are requested).
Appoint365 automates many of the routine interactions with customers through e-mail and SMS reminders:
You can configure the text of each e-mail and SMS that the system sends, for example to add special messages and service promotions.
Many dealers feel they already offer Internet-based service appointment scheduling by offering a form on their website.
However, Appoint365 offers much more than a web form. Compare for yourself: